Saurabh Tyagi

December 2016 - Present

• Application Development and System Modernization
• · Delivery Governance: Oversaw delivery of enterprise solutions, liaising with product, security & IT teams to ensure regulatory compliance.
• · Legacy System Modernization: Direct the migration of legacy systems to modern architectures using Java and EDB Postgres, elevating system maintainability and scalability to meet current and future business needs.
• Performance Engineering & Optimization
• Performance Engineering: Handle a performance engineering team of 20+engineers across UKG products Suit running on Segment leading platforms like ForgeRock – OpenAM, OpenText – BIRT, and Google – Apigee, ensuring exceptional system performance, scalability.
• Performance Analysis: Perform performance diagnostics using New Relic and Dynatrace, applying strategic tuning methods such as database query optimization, code refinement, and server configuration adjustments to enhance overall efficiency.
• Site Reliability Engineering (SRE)
• Reliability Engineering Leadership: Directed SRE team responsible for ensuring 99.99% uptime across enterprise applications, achieving zero major outages over the past year through proactive monitoring, robust incident management, and continuous system optimization.
• Automated Incident Response: Designed and implemented automated incident response systems, reducing Mean Time to Resolution (MTTR) by 50% and minimizing manual intervention in high-severity incidents.
• Monitoring & Observability Enhancements: Led the integration of modern observability tools (e.g., Grafana, Prometheus, Datadog), resulting in a 40% increase in system visibility and enabling predictive alerting that reduced downtime by 25%.
• SLI/SLO & SLA Management: Defined and managed Service Level Indicators (SLIs) and Service Level Objectives (SLOs) in alignment with customer SLAs, significantly improving customer satisfaction and reducing penalties associated with SLA breaches.
• Cloud Management and Automation
• · CI/CD & Development Automation: Spearheaded the implementation and optimization of CI/CD pipelines using Jenkins, streamlining Java-based development workflows to accelerate deployment times, enhance system reliability, and reduce manual interventions.
• RESTful APIs for Enhanced Connectivity: Lead API and web service integration projects with Java and Node.js, guiding a team of managers and architects to ensure seamless communication and data flow across distributed systems.
• AI/ML & Generative AI Integration: Spearhead the deployment of advanced Artificial Intelligence, Machine Learning, and Generative AI technologies within the existing SaaS product suite to enhance functionality, performance, and personalization. Led initiatives that leveraged GenAI models for predictive analytics, automated customer support, and dynamic content generation 
• Google Cloud Application Management: Manage and optimize cloud-based SaaS applications to guarantee high availability, exceptional performance, and cost-effectiveness utilizing tools like Splunk, Datadog, and Dynatrace for insightful, data-driven optimizations, creation, and email marketing. I am passionate about helping businesses grow and succeed in today's digital landscape.

September 2014 - December 2016

• Application Performance Enhancement: Drove initiatives to optimize application performance through cross-functional collaboration, identifying bottlenecks, and refining infrastructure sizing for enhanced operational efficiency.
• Strategic Bid Management: Rendered strategic support for new RFPs, leveraging performance engineering insights to strengthen bid submissions, thereby significantly bolstering the company’s growth trajectory.
• Technical Representation: Advocated for sales bids pertaining to large-scale consulting and software projects, effectively demonstrating technical acumen and a forward-thinking strategic vision to influence stakeholder decisions.
• Cloud Migration Leadership: Orchestrated a successful migration from virtual machines to cloud platforms for De-Norway Bank in Oslo, ensuring a smooth transition and maximizing operational effectiveness.
• CI/CD Implementation; Pioneered the establishment of Continuous Integration/Continuous Deployment (CI/CD) pipelines utilizing tools like Jenkins and GitLab CI, automating the build, testing, and deployment processes to enhance development efficiency.
• High-Impact Sales Bid Success: Achieved superior success rates in sales bids by adeptly aligning technical solutions with client requirements and overarching business objectives, showcasing the ability to drive results through technical expertise.

• Team Development and Leadership
• Multi-Disciplinary Team Development: Expand team capabilities beyond a single technology vertical to encompass Performance Engineering, DevOps, Software Development, and Production Monitoring, optimizing skill diversity and cross-functional alignment.
• Senior Leadership Guidance: Guide a seasoned team of 20+ senior ICs and managers with 10+ years of average experience, fostering continuous development, mentorship, and high-impact project execution.  
• Cloud Management and Performance
• Performance Improvement: Achieved a 20% increase in application performance metrics (e.g., response times, throughput) through strategic performance tuning and modernization efforts.
• Automation Efficiency: Reduced deployment times by 20% through the successful implementation of CI/CD pipelines, leading to faster delivery cycles and decreased manual interventions.
• Team Development: Enhanced team capability by upskilling team members in cloud management and automation tools, resulting in improved project execution and a 30% increase in project delivery success rates.

October 2007 - September 2014

• Cross-Functional Team Leadership: Led diverse product teams of 35+senior associates, driving collaboration and project success across multiple locations.
• Technical Leadership: Established technical Centres of Excellence (COEs) and led engineering practices for multiple banking products.
• Core Banking Application Development: Oversee development of a Core and Corporate Banking application using Microsoft .NET and MS SQL Server, enhancing operational efficiency.
• Customer Onboarding: Implemented Fiserv products for major banks, including Bank of Queensland and Hudson Valley Bank, ensuring seamless integration while leveraging specialized expertise in the American banking system to enhance customer onboarding processes.
• Legacy System Migration: Directed the migration of Core Banking from AS400 to IBM HATS, modernizing user interface.
• Infrastructure Cost Optimization: Executed cost optimization strategies for cloud-based SaaS applications, enhancing resource utilization and reducing expenses.  
• Project Delivery Excellence: Led end-to-end project management to ensure timely delivery of high-quality products.
• Cost Optimization Initiatives: Spearheaded initiatives to reduce operational costs across development and infrastructure.
• Stakeholder Engagement and Satisfaction: Fostered strong relationships with stakeholders to align project goals with business needs.

November 2004 - October 2007

• I worked as a software specialist for performance engineering activities across multiple projects on .NET and Java platforms.
• Responsible for creating and reviewing LoadRunner, Neoload, Fiddler and JMeter load scripts and scenarios. Collaborated closely with developers to optimize application code and database queries.
• Database Management: Proficient in working with relational databases like MySQL, PostgreSQL, and NoSQL databases like MongoDB, including writing complex SQL queries and optimizing database performance.

May 2004 - November 2004

• Load/Performance Testing: Worked with industry-standard load testing tools such as LoadRunner, JMeter, and Neoload for simulating user load and measuring system performance.
• Testing: Wrote unit tests using JUnit and understanding the importance of test-driven development (TDD).

August 2002 - May 2004

• Performance Testing: Worked in identifying performance issues and collaborating with development teams to optimize application code, database queries, and infrastructure
• Scripting and Automation: Worked on scripting languages (e.g., Python, Shell) to automate performance testing processes and enhance test efficiency.
• Web Development: worked on web technologies such as HTML, CSS, JavaScript, and JSP/Servlets for building dynamic web applications.